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After send the feedback “Need Corrections” for the author, he send me the corrected file by the system, but the file still need corrections. I ask him to change the file but he said that he no longer have access to resubmit the file.

After the ressubmission the system stay blocked for the author. He only can send corrections after he receive the feedback from the referee, asking for corrections. In this way, just send a new feedback asking for corrections.

Important: Before send the new feedback check and always update the message, to indicate which correction must be made.