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10 FAQ

How to merge user accounts registered with different emails?

How can I upload my manuscript to Submit?

I was invited to evaluate a manuscript, but when I access the system through the access link to do the evaluation, the article is not listed in the referee panel. What happend?

I accepted the invitation to review a manuscript, but the file isn’t available. What should I do?

How can I be sure that my article was sent successfully ?

I declined an evaluation invite by mistake. How should I proceed?

I have finished the submission successfully, but I forgot to add coauthors. What should I do ?

A referee requested an extension in his deadline of 7 days to finish his evaluation. How can I do that?

How can I have more info about a possible referee?

After send the feedback “Need Corrections” for the author, he send me the corrected file by the system, but the file still need corrections. I ask him to change the file but he said that he no longer have access to resubmit the file.